The goal of Lighthouse Home Care is to provide Homemaker/Companion services and Personal Care in a professional and caring manner. This is accomplished by choosing the correct staff, encouraging communication between all parties’ involved and respectful treatment of both Client and Caregiver.

Some of the ways that this is carried out are:

• Comprehensive Care Plans are prepared by our Care Managers with input from the Client, Family, Doctors, Discharge Planners, and Social Workers as deemed necessary. They are then sent to the client’s primary care Physician for review and sign-off. Each Care Plan is reviewed with the caregiver prior to the start of services. Caregivers will be notified of any changes in the Plan on a timely basis. We encourage communication with the company concerning medication changes, changes in condition, etc, so we may provide appropriate and informed care.

• Our Care Managers can conduct Caregiver/Client introductions on the day services begin and prior to the start of services. If there is a change in Caregiver (other than last minute fill ins), they will also be introduced by our Care Managers. This allows for an easier transition for the Client either back home or with first time users of home-care services.

• Unannounced supervisory visits are conducted every 7 to 10 days during the first month of service and periodically thereafter. The purpose of this is to verify if the Caregiver has any questions, if they are properly following the Care Plan and writing in the in-home care journal. It gives the Client the opportunity to voice any concerns or requests and to speak with the Care Manager in person.

• Caregiver Teams are developed so that when a Caregiver is sick or otherwise unable to report for work, there is someone who is familiar with the Client and their individual needs and preferences.

• Communication is of utmost importance for in-home care. We require that each Caregiver submits an activity sheet weekly, shares a synopsis of each shift in the in-home Client notebook and calls the office with any changes in the Client’s condition.

• Satisfaction Surveys are sent to Clients periodically. These surveys give the Client the opportunity to make us aware of any positive or negative issues with our services. They give the Company the opportunity to correct problems or commend exemplary care. We are committed to continued improvement of our services.

• Nurse oversight is available on our more difficult cases. We will notify you if we feel that a nurse is necessary to periodically review the Care Plan and make home visits.

• Education for our staff is important to us. There is periodic in-service training for our Caregivers throughout the year. An educated staff can provide better care to our Clients.

• Telephony is a computerized and paperless way of recording time. The use of Telephony is beneficial to both the Client and the Company. The Client will only get charged for time actually spent in the home. For the Company, this tool increases administrative efficiency so that more of our efforts can be concentrated on Client care and satisfaction.